jilivi Responsible Gaming — Your Protection is Our Priority
jilivi believes that entertainment gaming should always be controlled and enjoyable. Our responsible gaming tools and guidelines help keep you safe.
Our Commitment
At jilivi, we believe online gaming should be an enjoyable form of entertainment — never a source of stress or financial harm. Responsible gaming means enjoying gaming within limits, with awareness, and with the well-being of yourself and your family in mind.
We encourage every player to review their gaming habits and seek help when needed. Our platform has a range of protection tools to help you stay in control.
Core Principles
jilivi provides services only to individuals aged 21 and above. Gaming is a form of entertainment, not a guaranteed source of income — it is important to always keep this in mind.
Important Warning
Gaming should never be used as a way to repay debt or solve financial problems. If you feel that gaming is having a negative impact on your life, please contact our support team immediately.
Our Protection Tools
Set Deposit Limits
You can set your own daily, weekly, or monthly maximum deposit limit. Once set, this limit takes effect immediately, and a 24-hour waiting period applies before it can be increased.
Time-Out Feature
Taking breaks between gaming sessions is important. Using our time-out feature, you can take a break from 24 hours up to 6 weeks. During the break, no gaming activity can be carried out on the account.
Self-Exclusion
If you feel gaming is getting out of control, use the self-exclusion tool to suspend your account for an extended period. Once self-exclusion is active, no further gaming activity is possible.
Session Reminders
When a set time has passed, our system will notify you. These smart reminders help you stay aware of your gaming time and play an effective role in avoiding excessive play.
Loss Limit Setting
Set a daily or weekly loss limit. Once the set amount is exceeded, the system will automatically end your gaming session and alert you.
Reality Check
Use the reality check feature to see how long you have been playing and the total amount deposited and withdrawn during each gaming session. Awareness is the first step toward responsible gaming.
Age Limit and Minor Protection
Ensuring that minors cannot access this platform is jilivi's highest priority. If you share a device with a child or teenager in your family, please log out of your account and keep parental controls active on the device.
If you suspect your child or someone you know is gambling, notify our support team immediately. We will act quickly and investigate the account in question.
Signs of Problem Gaming
Problem gaming does not always appear suddenly — it develops gradually. If you notice any of the following signs in yourself or a loved one, seek help:
- Spending beyond your budget and playing games with borrowed money.
- Repeatedly gaming to try to win back lost money (chasing losses).
- Lying to family or friends about the time spent gaming.
- Feeling restless or irritable when unable to game.
- Gaming while neglecting work, studies, or family responsibilities.
- Repeatedly failing to stop gaming despite trying.
- Neglecting sleep, food, or personal health because of gaming.
Remember
If any of the above signs appear, it is not a sign of weakness — it is a signal to seek help. jilivi is always by your side. Contact us via 24/7 live chat or email.
How to Use Protection Tools
Log In to Your Account
Access your account on jilivi. Go to Profile Settings or the "Responsible Gaming" section.
Set Your Limits
Choose the tool you need — deposit limit, loss limit, or session time limit — and set the appropriate limit for yourself.
Activate Time-Out or Self-Exclusion
If you need a break, choose time-out. For a longer-term break, use the self-exclusion option. It takes effect immediately.
Contact the Support Team
To activate any protection tool or if you need assistance, contact us via 24/7 live chat. Our team is able to provide support in Bengali.
Tips for Healthy Gaming
Set a Budget
Decide how much you will spend before you start gaming. Only use an amount that, if lost, will not affect your daily life.
Manage Your Time
Set a time limit before gaming and take regular breaks. Avoid long sessions — never play when you are tired or emotional.
Stay Aware
Remember, gaming is for entertainment. Winning is not guaranteed and the outcome of every game is determined independently. Do not game impulsively or out of compulsion.
Let Your Family Know
Tell a trusted family member about your gaming habits. Mutual accountability is an effective method of responsible gaming. Your family is your greatest support.
Find Alternative Entertainment
Alongside gaming, take part in other recreational activities — sports, spending time with family, or pursuing hobbies. Maintaining overall quality of life is important.
How to Get Support
Our responsible gaming support team at jilivi is always ready. If you are concerned about your own or someone else's gaming habits, contact us today.
24/7 Live Chat
Use the live chat on our site to speak directly in Bengali at any time. Get immediate help with any question or concern.
Email Support
For detailed matters, contact us by email: [email protected] — our team will respond as quickly as possible.
If you have any questions about responsible gaming, visit our FAQ page or contact support directly. Your privacy will remain completely protected.
Start Safe and Enjoyable Gaming
Stay within your limits, enjoy yourself, and stay with us for any concern.
Our Game Categories
Enjoy entertainment responsibly — choose your favorite game and play within your own limits.