jilivi's Privacy Policy

01 What information do we collect?

jilivi may collect various types of information in order to provide its services. This information comes from two main sources: first, information you provide directly; second, information collected automatically as a result of your use of the platform.

A. Information You Provide Directly

When you create an account on jilivi or contact us, the following information may be collected:

• Full name and date of birth (required for age verification)
• Email address and contact information
• bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Documents required for identity verification (where applicable)
• Information you voluntarily share through support messages or other means of contact

B. Automatically Collected Information

When you visit our platform, certain technical information may be recorded automatically:

• IP address and device identification information
• Browser type, operating system, and screen resolution
• Pages visited, session duration, and referrer URL
• Information obtained from cookies and similar tracking technologies
• Gaming activity and transaction history

02 How do we use your information?

jilivi uses your personal information only for specific, fair, and lawful purposes. We never use your information unnecessarily or for unauthorised purposes.

We may use your information for the following purposes:

• Account Management: To create, operate, and maintain your account.
• Transaction Processing: To complete deposit and withdrawal transactions via bKash, Nagad, Rocket, or Upay.
• Customer Support: To resolve your issues and provide assistance through 24/7 live chat and email.
• Security and Fraud Prevention: To protect you and the platform from unauthorised access, fraud, and potential financial harm.
• Age Verification: To confirm that platform users are 21 years of age or older.
• Service Improvement: To analyse user experience and improve the quality of the platform and services.
• Communication: To inform you of important updates, security notices, or service-related information.
• Legal Compliance: To maintain records necessary to comply with applicable laws and regulations.

We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent.

03 Information Sharing and Disclosure

jilivi may share your information with third parties in certain limited circumstances. In such cases, we always do so with care and share only the minimum amount of information necessary.

Conditions for Sharing Information with Third Parties

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Service Providers: Limited information may be shared with selected technology partners for platform operation, security, and analytics.
• Legal Obligations: Where disclosure of information is required to comply with a court order, government directive, or applicable law.
• Security Reasons: Where necessary to prevent fraud, money laundering, or other illegal activities.

Outside of the cases mentioned above, jilivi does not disclose your personal information to any third party.

04 Cookies and Tracking Technologies

jilivi uses cookies and similar technologies to improve the quality of its services and to personalise your user experience.

Types of Cookies

• Essential Cookies: These are essential for the basic functionality of the platform. Login and secure transactions are not possible without these cookies.
• Functional Cookies: Remember your preferences and settings, such as language selection or display preferences.
• Analytics Cookies: Help us understand how users use the platform, which is useful for service improvement.
• Security Cookies: Used to detect and prevent unauthorised access.

You can control cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to not work correctly.

05 Data Protection and Security

jilivi treats the security of your personal information as its highest priority. We have adopted industry-standard technical and administrative measures that protect your information from unauthorised access, modification, disclosure, or destruction.

Security Measures

• SSL Encryption: All data transferred between your browser and our servers is encrypted using the SSL/TLS protocol.
• Data Encryption: Sensitive information stored in our systems is kept in an encrypted form in the database.
• Access Controls: Only authorised staff may access your information, and only where necessary and for a specific purpose.
• Regular Security Reviews: Our systems and processes undergo regular security assessments.
• Firewalls and Intrusion Detection: Advanced technology is used to detect and prevent unauthorised access attempts.

However, it is not possible to guarantee that any data transmission over the internet or method of electronic storage is completely secure. We make every effort to protect your information, but absolute certainty cannot be guaranteed.

06 Data Retention Period

jilivi retains your personal information only for as long as it is necessary to fulfil the original purpose or as required to meet legal obligations.

• Active Accounts: All relevant information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period for legal, regulatory, or financial dispute resolution purposes.
• Transaction Records: Financial records are retained for the period prescribed by applicable law.
• When No Longer Needed: Once the purpose for retaining the information has been fulfilled or the legal obligation period has ended, we delete or anonymise the information in a secure manner.

07 Your Rights

As a user of the jilivi platform, you have the following rights regarding your personal information:

• Right of Access: You may find out at any time what information we hold about you.
• Right to Rectification: You may request that any inaccuracies in your information be corrected.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal information, though this right may be limited where legal obligations apply.
• Right to Object to Processing: You may object to your information being processed for a specific purpose.
• Right to Data Portability: You may request to receive your information in a structured and commonly used format.
• Right to Withdraw Consent: Where processing of your information relies on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact us by email or get assistance through our 24/7 live chat. We will respond to your request within a reasonable time.

08 Protection of Minors' Privacy

jilivi is a responsible gaming platform. Our services are intended only for individuals aged 21 or older. We do not knowingly collect personal information from any minor.

If we receive evidence that a minor has registered on our platform, we will immediately close that account and delete the associated information. If a parent or guardian believes a minor is using our platform, please notify us immediately.

09 Third-Party Integrations and Links

Our platform may have connections to third-party services or game providers. These third parties have their own privacy policies, and jilivi is not responsible for their collection and use of information.

When using the services of game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft, their own terms and conditions and privacy policies may apply. We advise you to review those policies.

10 Policy Changes and Updates

jilivi reserves the right to change or update this Privacy Policy from time to time. If any significant changes are made to the policy, we will publish a notice on the platform and update the "Last Updated" date at the top of the policy.

If you continue to use the platform after any changes, you will be considered to have agreed to the updated policy. We therefore recommend that you visit this page regularly to stay informed about your privacy protections.

11 International Data Transfers

As jilivi is an international platform, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that the protection of information is maintained to the standards set out in this policy.

For any international data transfer, we ensure that appropriate contractual safeguards and technical security measures are in place so that the privacy of your personal information is maintained at all times.

12 Responsible Gaming and Data Protection

jilivi believes that responsible gaming and the protection of personal information are inseparable. We use information about your gaming history and behaviour to identify problematic gaming patterns and, where necessary, to actively provide support.

Information collected for this purpose is kept strictly confidential and is used only to ensure your protection. To learn more about responsible gaming, please visit our Responsible Gaming page.