Frequently Asked Questions
All your questions about jilivi answered here
Accounts, deposits and withdrawals, bonuses, games and security — a detailed guide to using jilivi.
jilivi provides a simple and secure online gaming experience for players in Bangladesh. On this FAQ page we have compiled detailed and easy-to-understand answers to the most frequently asked questions — from opening an account to withdrawing money via bKash or Nagad, welcome bonus terms, cricket betting rules and responsible gaming. If you cannot find the answer to your question here our 24/7 live chat support is always ready.
Account and Registration
To open an account at jilivi you need an active mobile number and a valid email address. Enter your name, date of birth and preferred password in the registration form. Remember — jilivi is for users aged 21 and above only. Once registration is complete you can access the platform immediately.
No, jilivi rules allow only one account per person. If multiple accounts belonging to the same person are detected they may be suspended and any accumulated balance may be cancelled. This rule is strictly enforced to maintain a safe and fair environment.
First make sure you are using the correct mobile number and password. If you have forgotten your password use the "Forgot Password" option on the jilivi Login page. If the problem continues contact our 24/7 live chat — the team can resolve it quickly.
jilivi takes identity verification seriously to maintain a safe environment and prevent fraud. Additional information may be requested for large withdrawals or if unusual activity is detected on an account. The process is straightforward and your personal information is kept secure.
Absolutely! jilivi is fully mobile-friendly. The site works smoothly from any Android or iOS browser. No separate app download is needed — just open jilivi.lat in your browser and enjoy the full experience.
Deposits and Withdrawals
Deposits from bKash to jilivi are generally instant. Funds are added to your gaming balance within a few seconds of the payment being completed. Network issues may occasionally cause a delay of up to a few minutes. The minimum deposit amount is ৳200.
Log in to jilivi, go to the "Deposit" option and select Nagad. Send the payment from your Nagad app to the merchant number provided. Enter the transaction ID in the confirmation form. The minimum deposit amount is ৳200 and there are no extra charges.
Withdrawals at jilivi are processed quickly — funds generally reach your bKash, Nagad, Rocket or Upay account within 30 minutes to 3 hours. The minimum withdrawal amount is ৳800. During peak hours it may take slightly longer.
Yes! jilivi supports all four major mobile banking services in Bangladesh — bKash, Nagad, Rocket and Upay. The minimum deposit is ৳200 and the minimum withdrawal is ৳800 for each method. There are no hidden fees on transactions.
Common reasons for a rejected withdrawal include: bonus wagering requirements not yet met, account verification pending, or the minimum amount not reached. If the problem persists after all conditions are met contact the site's 24/7 live chat — the team will resolve it quickly.
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches at jilivi first add a balance to your account. Then go to the cricket betting section and select a current or upcoming BPL match. You can place bets on various markets including match winner, total runs and top batsman. BPL is also covered in the live betting option.
RTP (Return to Player) is the long-term statistical return rate of a slot game. For example, a 95% RTP means that on average ৳95 is returned for every ৳100 wagered — however this is a mathematical average, not a guaranteed return. Fair play is ensured across all games at jilivi.
Yes, the live casino section at jilivi is open 24 hours a day, 7 days a week — in line with Bangladesh Standard Time (BST, UTC+6). Live table games from leading providers including Evolution Gaming and Ezugi are available, giving you the chance to play in real time with real dealers.
Pirate Fishing is a multiplayer fishing shooter game where you earn points by catching various sea creatures. Shoot at the fish and other marine creatures shown on screen — larger and rarer creatures give more points. Set your bet, then aim at the right targets and win rewards.
Super Keno is essentially a lottery-style number selection game where you pick your own numbers and win prizes when they match the random draw. The more numbers you match, the bigger the win. Luck plays a role alongside strategy, but the number of selections and the combinations you choose influence the outcome.
Yes. All games at jilivi use Random Number Generator (RNG) technology, which makes every outcome completely independent and unpredictable. Games from leading providers such as Pragmatic Play, Spribe, JILI and PG Soft are tested by third parties and certified for fair play.
Bonuses & Promotions
On your first deposit at jilivi, you will receive a 120% welcome bonus of up to ৳5,000. For example: deposit ৳1,000 and you get a ৳1,200 bonus, bringing your total balance to ৳2,200. Deposit ৳10,000 and the maximum ৳5,000 bonus is added, bringing your total balance to ৳15,000.
A wagering requirement is the condition that specifies how many times you must use your bonus funds in bets before you can withdraw them. The wagering requirement for jilivi's welcome bonus is 25x. This means that if you receive a ৳1,200 bonus, you must place a total of ৳1,200 × 25 = ৳30,000 in bets before your bonus winnings become withdrawable.
jilivi has three VIP tiers. The Bronze tier offers a weekly cashback of up to 0.3%, Silver offers up to 0.7%, and Gold offers up to 1.0% weekly cashback. Your tier advances through regular play, unlocking more benefits along the way.
In general, bonus balance can be used on most games at jilivi — slots, fishing games, Keno and live casino. However certain promotions may exclude some games. It is worth reading the terms and conditions of the relevant promotion before claiming a bonus. Contact live chat for more details.
VIP cashback is generally credited at the end of each week's set accounting cycle. Cashback is calculated at the applicable rate on your net losses according to your current tier (Bronze, Silver or Gold). Whether this cashback can be used without any wagering conditions is stated in the promotion details.
Security & Responsible Gaming
Yes. jilivi keeps all users' personal information protected through SSL encryption technology. Your banking details and identity document data are not shared with third parties. All information is processed in accordance with our privacy policy. For more details, visit the Privacy Policy page.
Yes, jilivi is exclusively for people aged 21 and above. Age is verified during registration and accounts belonging to minors are not kept active. We believe in responsible gaming and give the highest priority to protecting younger players.
jilivi takes responsible gaming seriously. If you feel that gaming is having a negative impact on your life, you will find helpful resources on our Responsible Gaming page. You can also contact our support team to set a deposit limit or self-exclusion on your account.
Yes. If you want to take a break from gaming for a period of time let the jilivi support team know. They can temporarily deactivate your account for a specified period upon your request. This is completely confidential and your wellbeing is our first priority.
The fastest way to get support from jilivi is through the site's 24/7 live chat — assistance is available in Bengali. You can also reach us by email at [email protected]. For general questions, live chat is the most effective option as you get an immediate response.
Still have questions?
Our expert support team is available 24 hours a day, 7 days a week to help you in Bengali. For any issue, contact us via live chat or email.
24/7 Live Chat — available directly on the site